FAQ

What is Chez Moi, and what do you offer?

Chez Moi is an online homeware store in the UAE, specializing in stylish kitchenware and elegant home decor. Our goal is bring you high quality, functiona, and pleasing pieces to elevate your home.

Where do you deliver, and how long does shipping take?

We currently deliver across the UAE, with plans to expand to the region. Delivery typically takes 1-3 business days within the UAE, depending on your location. You’ll receive tracking details once your order is shipped.

What are the shipping costs?

Shipping costs vary based on your location. However, we often run free shipping promotions, so be sure to follow us on Instagram or check our website for updates!

What is your return and exchange policy?

We accept returns and exchanges within 48 hours of delivery, provided the item is unused and in its original packaging. Please contact our customer service team at support@chezmoi.ae or WhatsApp 0528258835 to initiate a return.

How do I purchase a Chez Moi E-Gift Voucher?


Simply head to our E-Gift Voucher page, choose the amount you’d like to gift, and add the recipient’s name and email. We’ll take care of the rest—your gift will be sent instantly by email

What happens if the total order is less than the voucher value?

If the total is less than the voucher amount, the remaining balance will not be saved or carried over. Since the voucher is valid for one-time use only, we recommend using the full value in one purchase.

Let me know if you want this rewritten in a more emotional tone or translated into Arabic.

4o

Can the voucher be used more than once if there’s balance left?

No, the Chez Moi e-gift voucher is valid for one-time use only. We recommend using the full value in a single purchase, as any remaining balance will not carry over.