What is Chez Moi, and what do you offer?
Chez Moi is an online homeware store in the UAE, specializing in stylish kitchenware and elegant home decor. Our goal is bring you high quality, functional, and pleasing pieces to elevate your home.
Where do you deliver, and how long does shipping take?
We currently deliver across the UAE, with plans to expand to the region.
We’re offering same-day delivery for orders placed before 2:00 PM, and next-day delivery for orders placed before 4:00 PM.
You’ll receive tracking details once your order is shipped.
What are the shipping costs?
Shipping costs are fixed and will appear at checkout, based on your selected delivery option—same-day or next-day.
What is your return and exchange policy?
We accept returns and exchanges within 48 hours of delivery, as long as the item is unused and in its original packaging. To initiate a return, you can contact us via WhatsApp 052 825 8835 or through the chat window at the bottom of the page.
How do I purchase a Chez Moi E-Gift Voucher?
Simply head to our E-Gift Voucher page, choose the amount you’d like to gift, add the recipient’s name and email, and make sure to click on “I want to send this as a gift.” We’ll take care of the rest—your gift will be sent instantly by email.
What happens if the total order is less than the voucher value?
The gift voucher is valid for a one-time purchase, so we recommend using the full amount in one go. If the order total is less than the voucher value, the remaining balance won’t carry over.
Can the voucher be used more than once if there’s balance left?
No, the Chez Moi e-gift voucher is valid for one-time use only. We recommend using the full value in a single purchase, as any remaining balance will not carry over.
