Shipping policy


Shipping & Delivery Policy

At Chez Moi, we are committed to providing a seamless delivery experience. Below are our delivery options and pricing details:

4-Hour Delivery - Dubai Only

  • Cut-off Time: Order should be before 4:00 PM
  • Cost (Order Value < AED 300): AED 40
  • Cost (Order Value ≥ AED 350): FREE

Standard Fast Delivery - Across UAE (1-2 Business Days)

  • Cost (Order Value < AED 300): AED 25
  • Cost (Order Value ≥ AED 300): FREE

No Sunday Deliveries

Key Information

  • Orders placed after 4:00 PM will not be eligible for 4-hour delivery.
  • Delivery Attempts:
    • Our courier will make up to three attempts to contact you to schedule delivery. 
    • If we are unable to reach you, your order will be cancelled.

Important: To ensure timely delivery, please provide a complete and accurate address and ensure availability to receive your order.

Delivery Terms & Conditions

While we strive to meet the delivery, timelines indicated on our website or order confirmation, these are estimates and not guaranteed. Chez Moi is not liable for delays caused by factors beyond our control, including:

  • Recipient unavailability.
  • Requests for postponement.
  • Inaccurate or incomplete address details.

Delivery Availability

  • Deliveries are made daily, excluding UAE public holidays and Sundays.
  • Ensure appropriate access for deliveries, especially on weekends.

For further inquiries, please contact us directly via our chat window on the homepage or WhatsApp 052 825 8835