Terms of service

Chez Moi: Comprehensive Policies & Terms

Welcome to Chez Moi, your ultimate destination for exceptional shopping experiences in the UAE. We are committed to providing clarity, convenience, and unparalleled service. Below, you’ll find our comprehensive policies, including payment terms, customer support, gift cards, privacy, and more.

Payment Policy

Chez Moi ensures secure and smooth payment processing for all your purchases.

Accepted Payment Methods

  • Credit & Debit Cards (Visa, MasterCard, American Express)
  • Apple Pay, G Pay

Payment Processing & Security

  • Payments are processed securely using SSL encryption, safeguarding your data.
  • Full payment is required at checkout to confirm orders.
  • Your financial details are handled by trusted processors and never stored by Chez Moi.

Currency & Taxes

  • Prices are displayed in AED, inclusive of VAT unless otherwise stated.

Refunds & Failed Payments

  • Refunds are issued within 10–14 business days to the original payment method.
  • Failed payments must be resolved within 48 hours, or the order will be canceled.

Customer Service & Support Policy

We aim to deliver a superior customer experience through responsive support.

Contact Us

Service Hours

  • Monday to Sunday: 10:00 AM – 10:00 PM

How We Assist

  • Order Inquiries: Tracking, updates, and cancellations.
  • Product Information: Specifications, availability, and usage guidance.
  • Returns & Refunds: Step-by-step assistance for hassle-free processes.
  • Shipping & Delivery: Resolving delivery issues efficiently.

Feedback & Escalations
Your feedback helps us improve. For unresolved issues, escalate to a supervisor via email or WhatsApp.

Gift Cards & Vouchers Policy

Chez Moi gift cards and vouchers offer flexibility and rewards for your shopping.

Gift Cards

  • Available in various denominations.
  • Valid for one-time use only.
  • Non-refundable and non-exchangeable for cash.

Vouchers

  • Issued during promotions or as rewards.
  • Specific terms, including expiry dates, apply.
  • Only one voucher may be used per transaction unless otherwise specified.

Redemption & Non-Transferability

  • Enter details at checkout to apply.
  • Cards and vouchers are non-transferable and for individual use only.

For assistance, contact us at support@chezmoi.ae or Chez Moi Chat Window

Privacy & Cookie Policy

Your privacy is paramount at Chez Moi.

Information We Collect

  • Personal Data: Name, email, address, and payment details.
  • Non-Personal Data: Browsing activity, device info, and IP address.

How We Use Your Data

  • Efficient order fulfillment.
  • Enhanced customer service and personalized promotions.
  • Website analytics for an improved user experience.

Cookies

  • Essential cookies for core functionality.
  • Analytical and advertising cookies for tailored experiences.

Your Rights
Access, update, or delete your data anytime. Opt-out of promotional communications at your discretion.

Third-Party Services Policy

Chez Moi integrates third-party services for a better user experience.

  • Third-party services are used at your own discretion and are governed by their respective terms.
  • Chez Moi is not liable for transactions or disputes involving third-party providers.

For questions, contact support@chezmoi.ae or Chez Moi Chat Window

Terms of Use

By using Chez Moi’s website, you agree to the following terms:

Usage Guidelines

  • Use responsibly and in compliance with UAE laws.
  • Avoid actions that compromise site security or functionality.

Orders & Payment

  • Ensure accurate payment details. Additional taxes and fees may apply.

Intellectual Property
All content is proprietary and protected. Unauthorized use is prohibited.

Governing Law
These terms are governed by UAE laws. Disputes are subject to UAE courts.

Optimize Your Shopping Experience

Explore our curated collection and enjoy exceptional services tailored for the UAE market. Subscribe to our newsletter for updates on new arrivals and exclusive offers. Visit Chez Moi today for an unmatched shopping journey.

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